Head to head, rubric v2.3.0
Intercom is 15 points more agent-ready than Gorgias (81/100 against 66/100). Both scores come from public HTTP responses only.
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Share of each check group passed
Machine access
Gorgias 100%
Intercom 100%
Content legibility
Gorgias 81%
Intercom 81%
Discovery surface
Gorgias 45%
Intercom 85%
Identity & policy
Gorgias 25%
Intercom 67%
Agent-facing performance
Gorgias 75%
Intercom 63%
Agent protocols
Gorgias 25%
Intercom 60%
Catalogue access
Gorgias 100%
Intercom 0%
Product data legibility
Gorgias 27%
Intercom 0%
Agent-commerce protocols
Gorgias 0%
Intercom 60%
Checkout traversability
Gorgias 30%
Intercom 0%
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